By APMDigest
ITSM SHIFTS FOCUS AWAY FROM IT INFRASTRUCTURE
ITSM will continue its shift in focus away from IT infrastructure toward user-centered design. We expect a richer, more 
powerful user experience from ITSM-based applications — which will also mean breaking down the silos between ITSM and other functions to further deliver greater user centricity overall.
Jason Bloomberg
President, Intellyx
Read the entire article at http://www.apmdigest.com/2018-application-performance-management-apm-predictions-2
