By Jon Gitlin
This concept directly applies to automation.
Automating a task can bring about efficiency gains and time savings (and automating several tasks amplifies these benefits); but automating a business
process end-to-end allows you to transform the experiences you deliver to employees and clients—and that, in itself, is priceless.
So how can your organization move from a task-based to a process-based approach to automation? Charles Araujo, an analyst and best-selling author, shared his thoughts in a series of posts for Intellyx, a digital transformation analyst firm.
Let’s break down some of his key insights.
