By R. Danes
Can brittle RPA fit into agile cloud IT?
IT analyst Jason Bloomberg wrote in Forbes that AI doesn’t address RPA’s main weakness — brittleness.
Strict, rules-based automation doesn’t like change. If the user interface, data, or almost any aspect of an app changes, a bot can’t adjust. Cognitive RPA, or CRPA, can automate some judgments with help from natural language processing, machine learning, etc. It may appear smarter within an IT environment for which it was preprogrammed. But even its smarts are brittle and unprepared for changes in the IT environment. And a state of frequent change — think agile cloud, containers, microservices — is where IT is headed.
