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Bitcoin in de koppen: BitLicense arriveert, maar Wild West blijft

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Na de doodstraf vorige week van Silk Road, Ross Ulbricht, was het niet verrassend om te zien hoe het debat rond het gebruik van bitcoin in illegale activiteiten werd hervestigd.

Forbes publiceerde een stuk van Jason Bloomberg waarin de auteur de link van de digitale valuta naar het Deep Web schetste. Hij schreef:

“Silk Road kingpin Ross Ulbrichts recente overtuiging en levenslange straf was meer dan alleen een harde greep op een enorme online zwarte markt voor illegale drugs. Het was een spijker in de kist voor de radicale nieuwe cryptocurrency bitcoin, zoals bitcoin de lijm was die Silk Road bij elkaar hield. ”

Backtracking, Bloomberg vroeg hoe belangrijk de ondergang van Silk Road was voor bitcoin, opmerkend dat dit deel uitmaakte van een doorlopend debat.

“Controverse is echter niets nieuws voor bitcoin, sterker nog, het lijkt erop dat het verhaal van deze digitale valuta niets anders is dan controverse,” schreef hij en voegde eraan toe: “In feite is misschien de grootste uitdaging voor bitcoin het waarzeggen van de waarheid. Het echte doel van de technologie Vroege vernieuwers hadden vaak radicale Libertarische doelen voor een revolutie in het banksysteem en daarmee de wereldeconomie. ”

“Door derden te disintermediëren, beloofde bitcoin een nieuwe wereldorde in te luiden die vrij is van marktkoop,” merkte Bloomberg op.

Desondanks blijkt de auteur schijnbaar negatief over de prestaties van bitcoin.

“Bitcoin werd al snel een toevluchtsoord voor criminelen – niet alleen Silk Road, maar een aantal witwassers en andere schaduwtypen die op zoek zijn naar een anonieme, relatief veilige methode voor het uitvoeren van financiële transacties, met name over de nationale grenzen,” zei hij .

Read the entire article at https://nl.all4bitcoin.com/bitcoin-in-headlines-bitlicense-arrives-but-wild-west-remains-1637.


The Surprising Secret to Digital Transformation at Regional Financial Institutions

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The retail banking industry is facing a digital transformation quandary that impacts all financial institutions, small and large.

The largest banks (e.g. Bank of America and JPMorgan Chase) have the resources to staff expansive software teams and have the budget and resources to build sophisticated applications across mobile, online, in-branch, and voice channels.

These behemoths grew through numerous acquisitions, leaving them with the burden of multiple disparate legacy systems that are difficult to integrate. In spite of their prodigious resources, such banks struggle to deliver a seamless customer experience that is the lynchpin of a successful digital transformation.

Midsize banks and credit unions also focus on building a modern digital presence, and many companies resort to purchasing off-the-shelf banking apps which are point solutions. However, they are finding that the mobile apps that their core banking providers offer lack the functionality and customization they require, thus limiting their digital initiatives.

At the core of such initiatives is a focus on customer value. “Banks want to deliver value to customers while giving them a digital experience that differentiates their brand,” explains Jeffery Kendall, SVP and GM for Global Banking and Financial Solutions at Kony, a leading provider of digital banking applications. “Customer expectations are being influenced and informed by companies all around them, such as Amazon, Starbucks and Disney, who are focused on digital leadership.”

Read the entire article at https://dbx.kony.com/trends-and-insights/the-surprising-secret-to-digital-transformation-at-regional-financial-institutions.

Copyright © Intellyx LLC. Kony is an Intellyx client. At the time of writing, none of the other organizations mentioned in this article are Intellyx clients. Intellyx retains full editorial control over the content of this paper. Image credit: TDECU.

 

The Secret To Nationwide’s Digital Transformation

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Nationwide is one of the largest insurance and financial services companies in the world. With its history dating back to 1926 as the Farm Bureau Mutual Automobile Insurance Company, Nationwide has its share of legacy technology and processes.

 Michael D’Ippolito, VP of Run Services in the Infrastructure and Operations group at Nationwide.

Michael D’Ippolito, VP of Run Services in the Infrastructure and Operations group at Nationwide.

Digital transformation, therefore, is squarely in Nationwide’s sights – as is the legacy technology transformation essential for any established enterprise in order to compete in the digital era.

As with many companies the size of Nationwide, there is a role for both slower-moving systems of record that handle the transaction processing at the core of the business, as well as faster-moving systems of engagement that represent the customer face of the organization.

This common Bimodal IT pattern presents risks, as companies like Gartner dangerously recommend maintaining the separation between slow and fast, thus impacting an organization’s ability to digitally transform itself.

Nationwide, however, has steadfastly avoided this Bimodal trap. I spoke with Michael D’Ippolito, VP of Run Services in the Infrastructure and Operations group at Nationwide. D’Ippolito explained how Nationwide was navigating the difficult path to digital transformation while keeping the business moving quickly – a task he likened to changing the tires as the car moves down the road.

Read the entire article at https://www.forbes.com/sites/jasonbloomberg/2018/06/13/the-secret-to-nationwides-digital-transformation/.

Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, ServiceNow is an Intellyx customer. None of the other organizations mentioned in this article are Intellyx customers. Image credit: Bill Jelinek.

Should GDPR come to the US?

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All of a sudden, Americans have found themselves deluged by so many emails promising updated privacy practices that these notices have reached meme status—and yet for many people, the underlying cause of this sudden hullabaloo has been a mystery.

The cause, of course, was GDPR—the General Data Protection Regulation in the European Union (EU), which went into effect on May 25th.

For Americans, this regulation understandably flew mostly under the radar, since after all, it’s European. However, most American companies were all too aware of the fact that they had to comply regardless, if they had any personal information on EU citizens.

In fact, any company, anywhere on the world with such information—say, any organization with an email mailing list that has someone from Europe on it—must comply with GDPR or face draconian fines and other enforcement measures.

Doesn’t the US already have regulations like GDPR?

The US is not without its own privacy regulations as well, of course. In fact, anti-spam legislation provides for some of the same controls that GDPR does—giving email recipients the right to opt out, for example.

Email, however, is only the tip of the GDPR iceberg. The regulation goes well beyond email, covering everything a company might do with personal information: collecting it, storing it, using it, and disseminating it.

In large part, GDPR regulations are stricter than the American equivalents—although this rule is not universal, as in some cases, US laws are even tougher than Europe’s.

For US firms who must comply with both GDPR and US laws, the question thus becomes one of consistency: what set of activities must a company undergo in order to be sufficiently compliant overall?

Read the entire article at https://www.apptio.com/emerge/trends/should-gdpr-come-us.

Copyright © Intellyx LLC. As of the time of writing, Apptio is an Intellyx customer. Intellyx retains final editorial control of this content.

10 Low-Code Industry Terms Explained for the Non-IT Crowd

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5. Digital transformation

“Digital transformation” is another term largely influenced by Gartner’s role in the no-code/low-code industry. Gartner’s glossary identifies digital transformation as “the process of exploiting digital technologies and supporting capabilities to create a robust new digital business mode.” Essentially, companies who incorporate new technologies into their business strategy and execution are undergoing digital transformation.

Jason Bloomberg, president of agile digital transformation analyst firm Intellyx, takes issue with Gartner’s definition. “We define digital transformation as ‘customer preferences and behavior drive enterprise technology decisions,’” Bloomberg explains. “Such transformation requires an end-to-end rethink of how enterprises deliver value, which requires greater collaboration across organizational silos. Low-code platforms are becoming increasingly important for how they support and encourage such collaboration.”

Read the entire article at https://blog.kintone.com/10-low-code-terms-explained.

Kintone is an Intellyx customer.

SecBI: Automated Threat Detection and Investigation

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An Intellyx Brain Candy Brief

AI – machine learning in particular – has rapidly come to dominate the cybersecurity threat detection market, the latest salvo in the unending cat-and-mouse game with hackers.

Most threat detection vendors depend upon supervised machine learning, which is generally faster and more accurate than its unsupervised cousin but depends upon a baseline as a starting point.

However, such baselines can be problematic in a world where hackers continually change their tactics to evade detection.

In contrast, SecBI begins with unsupervised machine learning that consumes vast quantities of log data and other timestamped information to determine clusters of suspicious events that warrant further investigation.

Only then does SecBI feed such clusters into its supervised learning algorithms, thus reducing false positives and saving the time and effort of security analysts, so they can focus their efforts on mitigating any threats.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.

ScienceLogic: Bringing Context to Real-Time AIOps

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An Intellyx Brain Candy Brief

Gartner’s efforts to name emerging markets is hit-or-miss, but ‘AIOps’ – artificial intelligence for IT operations – is one of their winners. As with other Gartner-defined categories, however, the vendors who jump on this now-trundling bandwagon offer a motley mix of different technologies with uneven application of AI.

ScienceLogic, in contrast, is setting the bar for AIOps with its comprehensive, real-time, context-driven platform.

It is comprehensive in that ScienceLogic’s agents gather information from all apps and devices across cloud and distributed architectures – a must-have for today’s IT operations platforms.

In addition, the vendor’s cloud-based platform features a unified code base, giving it real-time performance and cloud-native scalability, in addition to simple, fast updates that don’t require maintenance windows.

ScienceLogic’s most important differentiator, however, is how it contextualizes data to deliver meaningful insights across such disparate, massive data sources.

Leveraging its innovative topology mapping, ScienceLogic delivers insights that are essential for providing adequate operational and business visibility into today’s extraordinarily complex hybrid, multi-cloud infrastructures – in real-time, at scale.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.

CloudJumper: A Workspace-as-a-Service Solution

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An Intellyx Brain Candy Brief

CloudJumper believes that traditional desktop-as-a-service (DaaS) solutions don’t go far enough. These desktop virtualization services, according to the company, are like an open shell that require organizations to do too much work to realize value from them. This gap is what the company aims to close with its workspace-as-a-service (WaaS) solution.

Unlike the blank slate that DaaS solutions offer, the company’s offers organizations a virtualized desktop environment with things like file storage, antivirus, and backups included out-of-the-box. In addition, the solution has over 2,500 hosted applications and the full Microsoft Office suite available for organizations to automatically deploy into workspace environments.

The solution supports traditional client-server, web-based, and native mobile applications, and allows organizations to create secure, aggregated workspaces for their users that take full advantage of the elasticity and flexibility of the cloud. The company primarily markets the solution through its network of over 1,000 Managed Service Providers (MSPs) and provides organizations with a simplified way to deliver and manage user workspaces.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.


Senet: Solving the IoT Connectivity Challenge with a Crowdsourced Spin

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An Intellyx Brain Candy Brief

You know the Internet of Things (IoT) pitch: put sensors on everything, collect the data, and transform the way your business works. It sounds simple, but actually doing it isn’t. The biggest culprit is the ability to collect that data from assets that are either moving or in far-flung locations. The traditional solution to this problem has been cellular technology, but it often proves too costly and clunky for many applications — particularly in low-tech industries.

IoT connectivity provider, Senet, did not start out to be in the business of providing connectivity. It began as a company automating the distribution of fuel to homes via smart sensors that allowed fuel distributors to monitor and manage fuel levels in customer tanks more efficiently. In the process, however, they realized that they had built a national IoT network — one that could do much more than just monitor tanks.

Today, the company offers IoT connectivity in 250 cities using the LoRaWAN protocol — a global, open standard for carrier-grade Low Power Wide Area Network (LPWAN) connectivity, which was designed to connect low-cost, battery-operated sensors over long distances.

Moreover, the company has introduced what it calls its LPWAN Virtual Network (LVN) — a crowdsourced IoT connectivity marketplace in which customers buy and deploy gateways (the connectivity infrastructure) and then participate in a revenue share model when the company sells connectivity using the infrastructure. This interesting approach is enabling the company to rapidly expand its network to deliver connectivity and future offerings to its customers.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.

Keynote: 6 Ways to a Digital Enterprise for Mainframe Leaders

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Mainframe Virtual Summit Series

Tuesday, June 26 | 11 am – 2 pm ET

Get real-world expertise and practical how-to guidance on mainframe, machine learning, DevOps and security.

This action-packed virtual event is your chance to interact with industry experts and get practical how-to guidance on delivering IT excellence on your mainframe.

From automobiles to credit cards, from blockchain to machine learning, mainframes power some of the most mission essential systems on earth. With shifting digital environments and increasing global connectivity, next generation IT leaders are infusing new capability, flexibility and agility into the platform. In fact, studies indicate that connected mainframe adopters are realizing 300% ROI, a 10 month payback and additional $200M in application revenue.

The Mainframe Virtual Summit Series is designed for all levels. Whether you are part of an existing mainframe team, or new to the platform, there is something for everyone. Attend keynote sessions on industry trends and visit virtual booths for latest product updates, how-to videos , getting-started tutorials, downloadable best practice guides and interactive expert sessions.

With 71% of corporate data residing on mainframes, it is no wonder that 63% of your peers are forecasting growth on the platform. Don’t miss this opportunity to gather with the brightest minds in mainframe machine learning, AI, DevOps and security–right from your desk.

11:00 am – 11:45 am | Keynote: 6 Ways to a Digital Enterprise for Mainframe Leaders

Greg Lotko, GM, Mainframe, CA Technologies
Jason Bloomberg, President, Intellyx and Forbes Contributor
Phil Mangis, VP Information Technology, Dollar Bank

On the path to becoming a digital enterprise, organizations face many challenges ranging from the inability to execute fast enough to infrastructure scalability and new security threats. Join this panel discussion on six best practices to overcome the barriers in becoming a digital enterprise by optimizing and transforming your mainframe. Get an analyst perspective on addressing the mainframe skills challenge, hear how industry leaders are achieving new levels of agility and automation on the mainframe and learn about new innovative solutions to address the IT economic challenge.

Click here for more information and to register.

The Problem with Application Modernization

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There are many demands and challenges surrounding application modernization, but new developments are opening up a new approach to addressing it, and it may help enterprises finally strike a balance between the need to develop new applications while modernizing their existing application stack.

Application modernization is now a top-of-mind issue for every IT leader — yet most organizations are doing little to actually modernize their application stack. Why?

On the one hand, there is tremendous pressure on IT leaders to move beyond the legacy application architectures of the past and create modern applications that will enable organizational agility, speed, and the ability to create the types of customer and employee experiences that drive competitive value.

Achieving this modernization, however, is more difficult than it sounds.

After years of belt-tightening, the modern enterprise IT organization is already running mean-and-lean and at-capacity, straining its ability to keep up with new demand — let alone modernize the in-production application stack.

These counterforces of increased demand and constrained resources, in combination with the complexity of legacy architectures, have left IT leaders struggling with how to approach application modernization.

In this four-part blog series, we will examine the demands and challenges surrounding application modernization, why new developments are opening up a new approach to addressing it, and how it may help enterprises finally strike the balance they need as they simultaneously develop new applications while modernizing their existing application stack.

The Need to Modernize

The term application modernization flows easily off the tongue. It’s almost fun to talk about. After all, what IT leader wouldn’t want to be seen as a force of modernization?

Because of the conflict between its innate appeal and the complex reality, however, far too many modernization efforts devolve into mere window dressing. An organization creates a snazzy new front-end to an old application or makes some modest changes to a legacy application, and they call it modernization.

But these types of faux modernization efforts belie the real issue that sits just beneath the surface: today’s increasingly fragile legacy application stacks are becoming an existential threat to the enterprise.

Throughout the industrial age, organizations created competitive value by optimizing their operational core — how they produced, delivered, and supported products or services in the market.

Today, however, enterprises must derive competitive value through the creation of exceptional customer and employee experiences. To do so, they must be able to rapidly and continually adapt their business processes and systems. Unfortunately, organizations built their legacy applications for operational optimization — not around creating these types of exceptional experiences and the adaptability they require. Thus, the need to modernize.

These legacy applications, however, have also grown increasingly complex and fragile as organizations have steadily added layers upon layers of additional functionality over time — making the needed modernization more difficult and risky.

The result of this complexity and fragility has been inertia as organizations have opted for inaction rather than choose either of the only apparent options available to them: a high-risk internal modernization effort using their already strapped resources or a high-cost outsourced modernization project.

A Dearth of Options

Inaction in the face of the business case for modernization seems counterintuitive. But enterprise leaders are between the proverbial rock and a hard spot.

They’ve had to choose between two unpleasant alternatives.

The first option has been to launch major modernization efforts using their internal resources. This approach typically involved a significant amount of time selecting new operational platforms for the new application, extensive planning exercises, and the allocation of large numbers of both management and development resources to the effort.

The most significant impact of these types of efforts, however, was the unavailability of internal resources for any other projects. In many cases, the mission-critical nature of the application caused the organization to go into near lock-down mode as they executed the project — creating a backlog of other growth-related initiatives.

As a result, many organizations turned to outsourcing partners to offload the work of modernization. While this approach has the benefit of freeing internal resources to remain focused on future-facing and growth-related projects, it is often a costly proposition.

Even if the cost wasn’t an issue, however, the biggest challenge with these types of outsourced modernization efforts was their high failure rate. By definition, outsourced development teams are unfamiliar with the intricate, inner-workings of an organization. When combined with the business-critical nature of the applications most likely to have their modernization efforts outsourced, the result was often a continuous stream of project delays, cost overruns, and outright failure to deliver a working replacement application.

The Intellyx Take

While some enterprises have been successful using either or both of the traditional modernization options, most have not.

Instead of realizing the benefits of modernizing, many organizations that embarked on these efforts found them to be big, expensive distractions that generated limited business value — at least in the short-term.

The challenge, of course, is that the modernization of the legacy application stack is a foundational activity. The costs of not modernizing — and, likewise, the benefits of doing so — are not always immediately visible to the organization.

The high risks combined with this lack of immediate value recognition have led many IT leaders to put-off their modernization efforts and instead remain focused on meeting new organizational demand. This has been a winning strategy for many IT leaders — at least for now.

The failure to modernize, however, is a bit like a big bill coming due. Organizations must find a way to address it — or find themselves locked-in and unable to compete as their legacy applications hang like an albatross around their necks.

The good news for IT and business leaders is that there is a new wave of modernization approaches that may finally offer organizations something beyond these two options. Rooted in new approaches to application development, this ‘third way’ may offers organizations a way to modernize without the risks and trade-offs of the past. In the remainder of this blog post series, we will explore this new approach, its implications, and how it may help enterprises finally find their balance. Stay tuned.

Copyright © Intellyx LLC. WaveMaker is an Intellyx client. Intellyx retains full editorial control over the content of this paper.

Don’t Let Your Application Backlog Sink Your Digital Transformation

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As companies proceed with their digital transformations, software becomes increasingly strategic and pervasive – which means they need more of it. Lots more.

The word ‘backlog’ originally meant a large log at the back of the hearth.

The word ‘backlog’ originally meant a large log at the back of the hearth.

The demand for new and updated applications and software infrastructure as well as individual features and capabilities is exploding. And yet, every such company is resource constrained, as professionals who are able to build and run such software are in short supply.

The obvious economic effect of such increased demand in the face of constrained supply is an increase in salaries – but paying developers and other software professionals more doesn’t solve the problem. It just moves the problem around.

The more significant economic impact, in fact, is a push toward greater productivity and efficiency – putting the pros you have on more important tasks and giving them the tools and techniques they need in order to build and run software better and faster.

In the meantime, however, enterprises have little choice but to add to their extensive software to-do lists. These backlogs, as the industry calls them, can get long and unmanageable – and the pressures of digital transformation combined with the perennial shortage of skills makes this problem worse.

Read the entire article at https://www.forbes.com/sites/jasonbloomberg/2018/06/21/dont-let-your-application-backlog-sink-your-digital-transformation/.

Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, Betty Blocks, Kintone, and OutSystems are Intellyx customers. None of the other organizations mentioned in this article are Intellyx customers. Image credit: Barry Skeates.

The future of digital transformation – Insights from Thinkers360 global influencers and thought leaders (Part 1)

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Over the next three years, enterprise executives should be thinking in two dimensions. First, how will they transform their culture, their organizational models, and how will they re-skill their workforce for the fundamental changes that will take place within the enterprise as digital transformation starts having significant impact on how organizations operate and function.

This is most important as it will build the capabilities they need to deal with rapid change and adapt in the face of uncertainty. Second, they need to be looking at the technologies that are most likely to represent disruptive risk and/or transformational opportunities for them. These will most likely include technologies such as cognitive platforms, distributed ledgers, and the broader application of data into every facet of operations.

–        Charles Araujo, Industry Analyst, Author & Professional Speaker, CharlesAraujo.com

Read the entire article at https://www.thinkers360.com/the-future-of-digital-transformation-insights-from-thinkers360-global-influencers-and-thought-leaders-part-1/.

OverOps: Continuous Reliability and Code Accountability for Modern Software Development

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An Intellyx Brain Candy Brief

OverOps is able to identify and resolve errors in code via continuous code analysis and machine learning. Its agents gather exceptionally granular data from JVM and CLR runtimes and provide detailed, line-by-line insight into the causes of errors and exceptions.

OverOps thus augments or even replaces the use of log files for identifying bugs – a laborious and time-consuming process. In addition, OverOps requires no changes to the code, unlike debug technologies that require developers to instrument their code to support error tracking.

Because OverOps operates in real-time, it provides continuous reliability that can be critical to DevOps’ CI/CD approaches. In addition, OverOps helps build a culture of accountability, as developers can no longer throw code issues ‘over the wall’ to testing or ops personnel.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.

警钟响起!不安分的朝鲜黑客将黑手又伸向了比特币 (Alarm bells sound! Restless North Korean hackers have extended their hands to Bitcoin)

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做这些事可能会使那些单纯把比特币作为一种商品交易的无辜投资者在一夜间失去一切。英特尔公司的董事长布隆伯格Jason Bloomberg坚称,如果犯罪分子不能再轻易地使用比特币,那么比特币的整个价值就会被抹去。

  比特币的价值

今年春天,布隆伯格写道,比特币之所以有价值,是因为它作为了违法者的一种交换媒介。如果人们可以消除所有非法使用比特币的行为,那么网络货币就不会再出现了。但其实有人表示,布隆伯格可能夸大其词了。他们认为布隆伯格至少忽略了使用比特币的非犯罪优势,比如比特币的交易费用非常低,交易速度更快。

Read the entire article at https://www.vdaily.com/blockchain/bc20180623235138433.html


Enterprise Architecture Framework – Open Source Enterprise Architecture Tools

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Despite that EA frameworks have been widely discussed and strongly associated with the very notion of EA, their real practical value has been questioned:

Jason Bloomberg reports that EA frameworks only waste architects’ time instead of solving real problems. “Frameworks are cocaine for executives – they give them a huge rush and then they move to the next framework.”

Read the entire article at http://fashion-and-designx.blogspot.com/2018/06/enterprise-architecture-framework-open.html.

 

The Surprising Secret To High-Performance Multicloud

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As cloud computing becomes the preferred infrastructure choice for an exploding number of ‘cloud-first’ enterprises, many such companies are realizing that one cloud simply won’t do.

How many clouds are in your multicloud deployment?

How many clouds are in your multicloud deployment?

Welcome to the era of multicloud.

As its name would suggest, multicloud strategies begin with deployments in two public clouds, for example, Amazon Web Services (AWS) and Microsoft Azure.

However, it doesn’t take long until a multicloud initiative becomes part of a broader, more complex hybrid IT effort, comprising not only multiple public clouds, but also on-premises infrastructure, private or hosted clouds, as well as numerous SaaS offerings like Salesforce and ServiceNow.

Among this multifaceted, heterogeneous multicloud landscape, one element is the linchpin that makes the whole thing run like a top – or keel over completely.

The Internet.

Read the entire article at https://www.forbes.com/sites/jasonbloomberg/2018/06/25/the-surprising-secret-to-high-performance-multicloud/.

Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, Microsoft, Riverbed Technology, ServiceNow, and ThousandEyes are Intellyx customers. None of the other organizations mentioned in this article are Intellyx customers. Image credit: Keenan Pepper.

Can AI Write its Own Applications? It’s Trickier than You Think

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Early last year, a Microsoft research project dubbed DeepCoder announced that it had made progress creating AI that could write its own programs.

Such a feat has long captured the imagination of technology optimists and pessimists alike, who might consider software that creates its own software as the next paradigm in technology – or perhaps the direct route to building the evil Skynet.

As with most machine learning or deep learning approaches that make up the bulk of today’s AI, DeepCoder was creating code that it based on large numbers of examples of existing code that researchers used to train the system.

The result: software that ended up assembling bits of human-created programs, a feat Wired Magazine referred to as ‘looting other software.’

And yet, in spite of DeepCoder’s PR faux pas, the idea of software smart enough to create its own applications remains an area of active research, as well as an exciting prospect for the digital world at large.

The Notion of ‘Intent-Based Programming’

What do we really want when we say we want software smart enough to write applications for us? The answer: we want to be able to express our intent for the application and let the software take it from there.

The phrase ‘intent-based’ comes from the emerging product category ‘intent-based networking,’ an AI-based approach to configuring networks that divines the business intent of the administrator.

An intent-based networking system (IBNS) enables admins to define a high-level business policy. The IBNS then verifies that it can execute the policy, manipulates network resources to create the desired state, and monitors the state of the network to ensure that it is enforcing all policies on an ongoing basis, taking corrective action when necessary.

Intent-based programming, by extension, takes the concept of intent-based networking and extends it to any type of application a user might desire.

For example, you could ask Alexa to build you an application that, say, kept track of your album collection. It would code it for you automatically and present the finished, working application to you, ready for use.

What Might Be Going on Under the Covers

In the simple Alexa example above, the obvious approach for the AI to take would be to find an application similar to the one the user requested, and then make tweaks to it as necessary, or perhaps assemble the application out of pre-built components.

In other words, Alexa would be following a similar technique as DeepCoder, borrowing code from other places and using those bits and pieces as templates to meet a current need.

But assembling templates or other human-written code isn’t what we really mean by AI-written software, is it? What we’re really looking for is the ability to create applications that are truly novel, and thus most of their inner workings don’t already exist in some other form.

In other words, can AI be creative when it creates software? Can it create truly novel application behavior, behavior that no human has coded before?

5GLs to the Rescue

Using software that can take the intent of the user and generate the desired application has been a wish-list item for computer science researchers for decades. In fact, the Fifth Generation Language (5GL) movement from the 1980s sought to “make the computer solve a given problem without the programmer,” according to Wikipedia.

The idea with 5GLs was for users to express their intent in terms of constraints, which the software would then translate into working applications. This idea appeared promising but turned out to have limited applicability.

The sorts of problems that specifying constraints alone could solve turned out to be a rather small set: mostly mathematical optimization tasks that would seek a mathematical solution to a set of mathematical expressions that represented the constraints.

The challenge facing the greater goal of creating arbitrary applications was that 5GLs weren’t able to express algorithms – the sequence of steps programmers specify when they write code by hand.

As a result, 5GLs didn’t really go anywhere, although they did lead to an explosion of declarative, domain-specific languages like SQL and HTML – languages that separate the representation of the intent of users from the underlying software.

But make no mistake: expressing your intent in a declarative language is very different from software that can create its own applications. Writing SELECT * FROM ALBUMLIST is a far cry from ‘Alexa, build me an app that keeps track of my albums.’

The missing piece to the 5GL puzzle, of course, is AI.

A Question of Algorithms

In the 1980s we had no way for software to create its own algorithms – but with today’s AI, perhaps we do. The simple optimization tasks that 5GLs could handle have grown into full-fledged automated optimization for computer algebra systems, which would qualify as computer-generated algorithms. However, these are still not general purpose.

There are also research projects like Google AutoML, which creates machine learning-generated neural network architectures. You can think of a neural network architecture as a type of application, albeit one that uses AI. So in this case, we have AI that is smart enough to create AI-based applications.

AutoML and similar projects are quite promising to be sure. However, not only have we not moved much closer to Skynet, but such efforts also fall well short of the intent-based programming goal I described earlier.

The Context for Human Intent

Fundamentally, AutoML and intent-based programming are going in different directions, because they have different contexts for how users would express their intent. The Alexa example above is unequivocally human-centric, as it leverages Alexa’s natural language processing and other contextual skills to provide a consumer-oriented user experience.

In the case of AutoML (or any machine learning or deep learning effort, for that matter), engineers must express success conditions (i.e., their intent) in a formal way.

If you want to teach AI to recognize cat photos, for example, this formal success condition is trivial: of a data set containing a million images, these 100,000 have cats in them. Either the software gets it right or it doesn’t, and it learns from every attempt.

What, then, is the formal success condition for ‘the album tracking application I was looking for’? Answering such a question in the general case is still beyond our abilities.

Today’s State of the Art

Today’s AI cannot create an algorithm that satisfies a human’s intent in all but the simplest cases. What we do have is AI that can divine insights from patterns in large data sets.

If we can boil down algorithms into such data sets, then we can make some headway. For example, if an AI-based application has access to a vast number of human-created workflows, then it can make a pretty good guess as to the next step in a workflow you might be working on at the moment.

In other words, we now have autocomplete for algorithms – what we call ‘next best action.’ We may still have to give our software some idea of how we want an application to behave, but AI can assist us in figuring out the steps that make it work.

The Intellyx Take

AI that can provide suggestions for the next best action but cannot build an entire algorithm from scratch qualifies more as Augmented Intelligence than Artificial Intelligence.

When we are looking for software that can satisfy human intent, as opposed to automatically solving a problem on its own, we’re actually looking for this sort of collaboration. After all, we still want a hand in building the application – we just want the process to be dead simple.

It’s no surprise, therefore, that the burgeoning low-code/no-code platform market is rapidly innovating in this direction.

Today’s low-code/no-code platforms support sophisticated, domain-specific declarative languages that give people the ability to express their intent in English-like expressions (or other human languages of choice).

They also have the ability to represent apps and app components as templates, affording users the ability to assemble pieces of applications with ‘drag and drop’ simplicity.

And now, many low-code/no-code platform vendors are adding AI to the mix, augmenting the abilities of application creators to specify the algorithms they intend their applications to follow.

Someday, perhaps, we’ll simply pick up our mic and tell such platforms what we want and they’ll build it automatically. We’re not quite there yet, but we’re closer than we’ve ever been with today’s low-code/no-code platforms – and innovation is proceeding at a blistering pace. It won’t be long now.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, Microsoft is an Intellyx customer. None of the other organizations mentioned in this article are Intellyx customers. Image credit: Gerd Leonhard.

LA Fitness, ‘Hotel California’ and the fallacy of digital transformation

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Digital transformation is about more than technology — it’s about delighting your customer during every stage of their journey with you. Even when they leave.

It felt like I was living the lyrics of one of my all-time favorite songs.

As I sat there staring at the four rows of idle ‘sales counselors’ at LA Fitness, the words from “Hotel California” by the Eagles rang in my head:

‘Relax’ said the night man,

We are programmed to receive.

You can check out any time you like,

But you can never leave!’

When we signed up with LA Fitness just a few months earlier, we knew that it would be for only a short time. We were about to move to New York but didn’t want to wait any longer to begin ‘getting fit.’ So, knowing that we would lose our initiation fee and that we would need to give a thirty-day notice to cancel, we signed up anyway.

As an industry analyst, author and frequent speaker on all things related to digital transformation, I was pleasantly surprised by the company’s completely-on-line sign-up process (I didn’t need to talk to a sales counselor!) and digitally-enabled customer engagement. We could view class schedules, book time with a trainer, and do almost everything online or on our phones. They even had an Apple Watch app so that I could sign-in without bringing either a key tag or my phone to the gym!

It was fantastic — or so I thought.

It was only as the sales manager explained, however, that neither she nor any of the idle counselors could help me, and that only the manager could cancel our membership (and, of course, she was gone for the day), that I realized just how badly LA Fitness had missed the mark with their digital transformation initiative.

And it made me wonder how many other enterprise leaders were making the same mistake.

Read the full article on CIO.com: https://www.cio.com/article/3282527/digital-transformation/la-fitness-hotel-california-and-the-fallacy-of-digital-transformation.html

Why Digital Transformation Depends on the Democratization of Software Development

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Over the last few months, Charles Araujo, Principal Analyst at Intellyx, has produced two important pieces on the evolution of software development.

His white paper, IT’s Critical Role as Development Evolves, explores the role of IT in a democratized world. Complementing this piece is his webinar, Meeting Customer Expectations in the Digital Age: The Democratization of App Development, in which he explains how this evolution impacts not only the IT organization, but  the enterprise as a whole.

Low-code platform provider Appian sponsored both pieces, and to be sure, low-code plays a critical role in this story of evolution. But the overall message of transformation is broader than that.

This is the story of digital transformation overall, transforming organizations end-to-end as they better leverage technology to meet ever-changing customer demands.

The Context for Low-Code

As Araujo points out, simply placing low-code platforms into the historical context of rapid application development (RAD) tools, fourth-generation languages (4GLs), and computer-aided software engineering (CASE) tools misses the bigger picture of the role of low-code in this story of transformation. These earlier trends had some modest successes, but overall, they over-promised and under-delivered – and instead, divisions arose between lines of business and IT.

Historically, IT’s role has been one of optimization and efficiency, and was poorly equipped to deal with the vagaries of line of business application requirements.

As Araujo explains, the solution to this age-old problem isn’t how we divvy up work between lines of business and IT, but rather changing how development happens altogether.

We have a word for this new perspective on development: democratization. Software has become so critical to the success of the organization that we cannot afford to relegate it to a small group of technical people. Instead, everybody must have a hand in how software supports the goals of the enterprise.

The Three Goals

This democratization of software development has three core characteristics: autonomy, collaboration, and automation.

The new world of development must give customer-facing personnel the autonomy to drive application creation that meets ever-changing customer needs. This customer centricity requires business agility, which thus goes hand in hand with autonomy.

Instead of the misalignment between business and IT that has been the bane of every enterprise for so many years, this new paradigm also requires collaboration – collaboration within IT to be sure, but more importantly, across the organization – spanning IT and line of business functions.

This vision of a democratized software development paradigm will never become a reality, however, without automation. IT has been perennially resource constrained – forcing IT leadership to prioritize, since ‘keeping the lights on’ took so much of every dollar.

No more. As IT shifts from its historical cost-management role to its bet-the-company strategic position within digitally transforming enterprises, companies simply cannot afford to prioritize some critical customer-facing efforts over others. And yet, managing costs will always be important. Don’t fool yourself that it will ever be otherwise.

The secret to balancing these strategic priorities: automation. Automation empowers people to be more productive, as the technology removes less valuable tasks from their plates.

In fact, the strategic priorities of digital transformation make automation a must-have – and the companies that automate more effectively are the ones that will succeed in the long run.

The Evolving Role of the Professional Developer

Given the increasing democratization of software development combined with the greater autonomy of people responsible for the customer experience, it might be tempting to think that the role of the professional software developer has become less important.

As Araujo explains, however, the opposite is true: professional developers become increasingly essential, as their role centers on providing strategic value.

Historically, creating software consisted of understanding and delineating the business logic, combined with writing code. With low-code platforms like Appian, automation has largely removed the ‘writing code’ part of this equation.

The result: the role of the professional developer has shifted to a focus on the business logic – that part of software that provides value to the business while also requiring the expertise of a professional developer.

The Intellyx Take

One important caveat: even ‘business logic’ must itself transform in this new paradigm for software development.

If ‘business logic’ conjures up nightmares of requirements documents, as throngs of business analysts pound out one requirement after another, creating a massive tome for developers to implement, then you’re still thinking in an obsolete, waterfall context.

That entire context for software development is no more. Instead, ‘requirements’ consist of a never-ending flux of business priorities and customer desires – and software must rise to the challenge.

In the digital era, everything is changing – and to survive, organizations must adopt change itself as a core competency.

Copyright © Intellyx LLC. As of the time of writing, Appian is an Intellyx customer. Intellyx retains final editorial control of this paper.

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